The claim process allows you to view and take ownership of PNRs booked by Reservations. Unclaimable PNRs include already-ticketed and group PNRs and PNRs with already-flown segments and codeshare flights.

With this enhancement, you don't have to call the More Care Center for referral bookings. Using the claim process will allow all PNR changes and requests to be handled in an automated fashion. All changes (including schedule, segment, name and seat changes) and special SSR messages will be generated through the system.

CRS

Claim format

US

AmadeusTo viewRO US 123456 (123456 IS REC LOC), RO US 123/1MAY-SMITH (FLT NMBR DATE LAST NAME)
To claimOnce the record is retrieved, the agent must end and retrieve (ER) the record before making any changes.
ApolloTo viewL@US/*US1/15NOVPHXORD-SMITH, L@US/*RECORD LOCATOR
To claimL@US/C WILL PULL THE PNR OVER TO APOLLO OR *CLAIM IT*
SabreTo view¤USA/*FLIGHT/DATE-NAME, ¤USA/*RECLOC
To claim¤USA/CLM
WorldspanTo view@US@*ISZ9JR, @US@*US2107/25AUGPHX-LASTNAME/FIRST
To claim@*CLM OR @US@*CLM